Terms and conditions


1. General provisions

1.1. These rules on the sale and sale of goods (hereinafter referred to as the "Rules") determine the general conditions of use of the Internet site Cupolus.co.uk or Cupolus.com (hereinafter referred to as "Cupolus"). The rules apply when Buyer selects, orders and purchases goods, services offered by Cupolus, or uses any of the services provided by Cupolus in any other way.

1.2. Cupolus is a retail portal on the Internet, aimed at consumers who purchase goods for personal, family, household needs.

1.3. Cupolus organizes trade, provides their delivery and related services to the Buyer.

1.4. Buyer is a person who purchases Cupolus or uses other Cupolus services (hereinafter referred to as Buyer). The right to (a) to be able to buy is natural persons, i.e. y persons who have reached the age of majority, whose capacity is not restricted by law, and (b) legal entities acting through authorized Representatives who have registered in Cupolus in accordance with the rules established by the Rules.

1.5. Together with the order placed by the Buyer, this Regulation becomes a contract concluded between the Buyer and the Seller and is a legal document binding on both parties. The contract is considered concluded when the Buyer creates and delivers an order for goods / services of Cupolus, performs the payment in accordance with the Rules and within the terms and sends an e-mail indicated by the Buyer as confirmation that the Purchaser's order is accepted. In the case of the exchange / return of goods, the Seller has the right to deduct the delivery costs from the Buyer for the amount paid for the goods.

1.6. The seller reserves the right to modify, amend or supplement the Terms. Buyer purchases Cupolus Rules applicable at the moment of placing the order, therefore it is recommended to the Buyer to familiarize with the Rules during each shopping.

1.7. The Seller does not assume any risk or liability and is unconditionally released if the Buyer has not fully or partially abandoned the Terms, although he has been given such an opportunity.

1.8. The Seller, having regard to the technical capabilities of the Cupolus system, has the right to limit the number of registered Buyers.

1.9. The Seller has the right to restrict the Buyer's use of Cupolus services without notice or to cancel the Buyer's registration if the Buyer uses the Cupolus portal in violation of these Rules, attempts to harm the stability and / or security of Cupolus, or by his actions or omission harm Cupolus activities or the image of Cupolus.

1.10. In the event of material circumstances, the Seller may temporarily or completely terminate Cupolus without notifying the Buyer without prior notice.

1.11. The Seller informs, confirms and guarantees to the Buyer that he, as a Seller, is authorized to organize, carry out the sale of the goods belonging to the Seller and to provide to the Buyer other services related to the marketing of such goods as specified in these Rules.

2. Registration and processing of personal data

2.1. The buyer, wishing to use Cupolus and to buy the goods / services offered here, must register in the Cupolus system by completing the registration form. The registration form must include the following personal details of the Buyer: name, email, address where the goods will be delivered, the phone number to which the courier may contact, and other data necessary for the delivery of the goods. The name and surname of the Seller authorized by the Legal Entity represent the name of the legal entity, the legal person's code, the VAT payer's code (if the VAT payer is present).

2.2. The buyer is responsible for the accuracy and completeness of the data provided in the registration form. If the data provided in the Customer's registration form changes, it must immediately update them. The Seller will under no circumstances be liable for any damage caused to the Buyer and / or third parties due to the fact that the Buyer has provided incorrect and (or) incomplete personal data or changed and did not update the data after they have changed.

2.3. The buyer has the right at any time to change, add or request the administrator to cancel his registration without limitation. Upon cancellation of the registration, the Buyer loses access to and purchase of Cupolus. Buyer regains the opportunity to purchase only by re-registering Cupolus.

2.4. During registration, the Buyer creates individual login data (username - email address and password) and undertakes to store and not disclose it to any third parties. In order to reduce the risk of unauthorized access to Cupolus on behalf of the buyer, it is recommended to create a complicated, hardly foreseeable password (the recommended password is made up of at least 8 characters using upper and lower case letters, number and punctuation marks, avoid easy-to-predicted words (Buyer's name, surname etc.) and / or numbers (eg birth dates), etc.) and change it at least every 6 (six) months. The buyer is responsible for the complexity and preservation of the log-data created by him, as well as for any actions (data transfer, submitted goods orders, user's comments, etc.) that Cupolus performs online at the individual Customer's name and password. If the services provided by Cupolus are used by a third person, having entered the marketplace on the Internet using the Customer's login data, the Seller considers this person as the Buyer. If the Buyer loses access to the data, he must immediately inform the Dealer via telephone and e-mail. mail or to change the login data by logging into the "My data" section of the Cupolus system. The Seller can not be and will not be held liable for damage caused to the Buyer by third parties joining Cupolus using the Customer's login data.

2.5. By registering the Buyer together, the Seller grants the Seller the right to collect, store, organize, use and process personal data for the purposes of these Rules, which the Buyer submits upon registration and visiting Cupolus and using Cupolus services.

2.6. Personal data provided by the customer will be processed in accordance with the requirements established by GDPR. By managing and protecting the Customer's personal data, the Seller will implement organizational and technical measures that will ensure the protection of personal data against accidental or unlawful destruction, modification, disclosure, as well as any other unlawful handling.

2.7. The Customer's personal data will be used to identify the Buyer in determining whether the Buyer and the person to whom the goods are delivered during the sale and delivery of the goods, the issuance of accounting documents, the reimbursement of overpayments and / or money for goods returned by the Buyer, administration of debts, other sales contractual obligations and providing the Buyer with access to other Cupolus services. The customer's personal data will be processed for direct marketing purposes only with the Buyer's consent. The buyer's consent is expressed by completing the registration form and by marking the relevant fields in the form set out in these Rules.

2.8. The Seller will only use the personal data provided by the Buyer. The Seller will not disclose the Customer's personal data to third parties, except for the Delivery partners only for the purpose of collecting and sending the order, or in the cases provided for in the legal acts of European Union, having received an obligation to do so.

2.9. The Buyer must indicate in the registration form that such notices and / or bids should not be sent to him if he does not wish to receive the messages of the Seller and / or his partners and / or other offers addressed to the Buyer. Unless the Buyer is unwanted, the Seller will not use the Buyer's personal data for marketing purposes and will not send promotional or informational messages to the Buyer, except those required for the execution of the order placed by the Buyer. Required communications related to the execution of the order may contain information of a marketing nature that is not directly related to the order placed by the Buyer.

2.10. The customer's personal data used for marketing purposes will be stored for a maximum of 5 years. The personal data of the buyer will be kept longer only when the law specifies specific data storage terms (eg personal data on the invoice). When personal data becomes unnecessary for the purposes of their processing and / or expiration of the specified retention period, they will be destroyed.

2.11. The Buyer has the right at any time, upon submitting a request to the Seller, to get acquainted with the Seller's processed Customer's personal data and how they are processed, to demand correcting incorrect, incomplete, inaccurate personal data, requesting to suspend, save for storage, processing of personal data when processing data is not observed the laws and the conditions of these Terms. The purchaser's personal data may be provided only to  show the scope of the stored data, but not Cupolus "know-how". The seller undertakes to submit the requested data within 15 business days or more, if there are no technical restrictions.

3. Prices of goods, payment order and terms

3.1. The prices of goods sold by sellers in Cupolus and in the order made are indicated in Pound sterling with the VAT. Goods for Buyer are sold at the prices valid at the time of placing of the order at Cupolus.

3.2. The buyer can pay for the order by paypal  account (www.paypal.com ). 

3.3. For purchased goods an invoice is provided to the Buyer from Cupolus by e-mail.

4. Confirmation, collection and delivery of goods

4.1. Order collecting starts only after payment by paypal platform.

4.2. The Seller will make every effort to complete the Purchaser's order, but will not provide the Guarantee. If, upon the ordering of the order, at least one of the items ordered in the shopping basket or its sufficient quantity can not be provided by the Seller, the Seller shall contact the Buyer with the request: (a) to continue the execution of the order from the shopping cart by removing only the item which the Seller can not supply; (b) cancel the execution of the order; (in such case, the Seller undertakes to return the money paid to the Buyer within 7 (seven) working days, if the prepayment has been made).

4.3. The goods purchased by Cupolus are delivered in the territory indicated on the Cupolus "Deivery and returns".  Delivery takes 3-7 days within the UK mainland. Order can be send to any world place (countries), but additional fees may appear. If you need deliver to none UK address, please, contact us by email info@cupolus.co.uk.

4.4. The delivery fee is charged on the Cupolus page "Delivery and return" and valid at the moment of submission of the goods order.

4.5. Items ordered by the buyer from Cupolus are delivered to the order specified by the Buyer or at the point of delivery chosen by the Buyer. If the goods are delivered to the registered address of the Buyer (Cupolus system), the Buyer undertakes to accept the goods himself.

4.6. If the delivery of the item is impossible due to the fault of the Buyer or due to the circumstances of the Buyer (the Buyer has indicated the wrong address at the address given to the Cupolus system at the address specified, the Buyer or the recipient is not found, etc.), the goods are not repeatedly sent (except for cases where the Buyer additionally pays for re-delivery of the item), and the advance payment for the goods is paid back after deducting the delivery charge and the Seller has applied a fine of £8, which is deducted from the advance paid by the Buyer. In the event that the delivery fee has been applied to the Buyer at the time of the order, but the delivery of the goods is not possible due to the fault of the Buyer or due to circumstances determined by the Buyer, the Seller reserves the right to deduct from the Buyer the total amount of the delivery payment (valid at the moment of submission of the goods order) regardless of the discounts applied at the time of placing the order.

4.7. At the time of delivery of the goods, the Buyer must check the condition of the packaging, the assortment of delivered goods. If the buyer has not checked the condition of the packaging, the delivery of the goods and / or the failure to record the data on the violations of the packaging in accordance with the procedure established in this item, the packaging is deemed to be delivered in a proper and intact manner.

4.8. The Seller and his Partners are doing their best to ensure that the Buyer receives orders with the correct collection and good quality goods. The buyer must immediately notify any goods/ order received, incompletely or incorrectly, by e-mail at info@cupolus.co.uk, immediately, but not later than 24 hours after the delivery moment. In other cases, it is assumed that the order is delivered correctly. It's important to send clear pictures as proof of the goods faulty if any exists.

5. Warranty for goods quality

5.1. The features of all the products sold on Cupolus online are collectively referred to in the product description of each item.

5.2. The Seller is not responsible for the fact that the goods on Cupolus in their color, form or other parameters may not correspond to the actual size, shape and color of the goods due to the characteristics of the monitor / monitor used by the Buyer or for other technical reasons, also taking into account reasonably possible discrepancies in appearance.

5.3. In the event that the Seller does not guarantee the quality of the goods for certain types of goods, the guarantee provided for by the relevant legislation is valid.

5.4. Under the law, a warranty is provided by the Product Manufacturer. In relation to the provision of the guarantee, the Seller is an intermediary between the Buyer and the manufacturer of the goods.

6. Cancellation of the contract. Returning the goods

6.1. The Buyer has the right to refuse the Cupolus Agreement on the Sale of Goods concluded with the Sellers, notifying the Seller thereof in writing within 14 (fourteen) calendar days from the date of Delivery, by filling in the Seller's Return Form or by submitting a Free Notification Form to the Seller to terminate the Contract. by e-mail info@cupolus.co.uk.

6.2. By submitting a written notice of withdrawal and other information provided by the Seller, the Buyer shall return the item (if it has been delivered) within 14 (fourteen) calendar days, the exchange and return procedure of the goods specified in clause 6 of these Rules.

6.3. The right provided for in clause 6.1 of the Rules may be used only by the Buyer who, that is, the natural person.

6.4. The buyer (user) can not use the right of withdrawal specified in clause 6.1 of the Rules when concluding a contract for:

6.4.1. Packaged goods that have been unpacked after delivery and which are unsuitable for health reasons or hygiene reasons;

6.4.2. newspapers, magazines or other periodicals.

6.5. In relation to the shape, size, color, pattern or complexity of goods which are not in conformity with the quality or good quality goods that the buyer does not like, they are replaced or returned in accordance with the European Union directives.

6.6. The seller, having returned the goods purchased by Cupolus, has the right to demand the completion of the return form provided by the Seller.

6.7. The seller undertakes to return the money paid to the Buyer within 7 (seven) business days. The repayment term is calculated from the date of delivery of returned goods to the Seller. The seller has the right to deduct the shipping costs from the refund if the returned goods are not damaged.

6.8. Goods returned or replaced must be intact, unprotected (unlabelled and intact labels, scratched safety films, etc.), are user-friendly and can not be used. The item must be returned in original packaging, the same equipment as received by the Buyer, including proof of purchase, warranty card (if issued), instructions for use and other items of the product. If the item is not fully assembled, damaged, dirty or improperly packaged, the Seller has the right to refuse to accept the goods, to change, and not to return the money paid by the Buyer for the item.

6.9. The money paid for the Buyer's acceptance but later canceled goods is returned to the same bank account from which it was purchased or to the bank account specified by the Buyer if it was paid by courier in cash not later than within 14 (fourteen) days from the Customer the date of receipt of the notice of termination of the agreement, unless the Seller and the Buyer agree otherwise.

6.10 Returning quality goods that meet the Customer's order, the Buyer is not refunded by his paid shipping fee.

7. Exchange of information

7.1. The Seller sends all messages and otherwise contacts the Buyer by e-mail address or telephone numbers from the Buyer's registration form.

7.2. The buyer sends all messages and questions and otherwise contacts the e-mail to info@cupolus.co.uk.

8. Using cookies

8.1. The Seller uses cookies for the Buyer or Cupolus visitor to offer the full range of offered services. Cookies are used to identify a previous Cupolus visitor, identify the language of the Internet Marketplace page, identify the user's session, the session key, and also identify and correct errors in the online marketplace. Buyer or Cupolus visitor can always delete, adjust the settings for saving cookies on Buyer's/ Cupolus visitor computer by changing Buyer's/ Cupolus visitor browser settings.

9. Final Provisions

9.1. These Rules have been drawn up in accordance with the legal directives of European Union.

9.2. The laws of Seller registration country shall apply to relations arising on the basis of these Rules.

9.3 All disputes arising from the execution of these Rules shall be resolved by negotiation. Failing to reach an agreement, disputes shall be resolved in accordance with the procedure established by the laws of Seller's registration country.

9.4. Upon request, the Buyer can always contact the European Union E-Commerce Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/

Best regards,

Cupolus.co.uk team - bedding for your body and soul!!!